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Privacy Policy and Cookie Policy

The BEEN THERE Online Store (hereinafter “Site” or “Store”) of Bancucara, Lda. (“Bancucara”) guarantees visitors of this website (“Users”) respect for their privacy. The visit to the website identified above, by itself, does not imply the registration, automatically, of any personal data that identifies the User. However, in some cases of using the Site, you will necessarily have to provide personal data.

This Privacy Policy and Cookie Policy is an integral part of the Website Terms of Use and regulates the collection and processing of personal data provided by Users, as well as the exercise of their rights in relation to this data, in accordance with the legislation in force.



BEEN THERE is the entity responsible for the collection and processing of Users’ personal data.

In order to be able to access and use certain features of the Site, namely the history of your orders, you must first register, by creating a Personal Account, as described in the Terms of Use of the Site, which implies the provision of some personal data.

The personal data collected will be processed and stored by BEEN THERE, or by the entities subcontracted by it, for the provision of services and are intended to manage the registration of Users on the Site and the use of the functionalities of the Store, namely, the processing of Users’ orders and delivery of goods requested by them, as well as the disclosure and services of BEEN THERE, for example by sending newsletters, and other initiatives. The data will also be processed to respond to requests for contact and clarification, complaints, as well as comments or suggestions made by Users.

Thus, depending on the functionality or service desired by the User, the following personal data may be collected: name, email, telephone, NIF, delivery address and billing address. Additionally, with your consent, BEEN THERE will have access to your purchase history and may, if necessary to confirm the payment of the order or resolve any issues that result, access data related to financial transactions, provided to entities Wix Payments and Apple Pay.

The personal data collected will be kept for a period of 60 days from the cancellation or termination, in any way, of the User’s personal account, after which they will be permanently deleted.

Non-registered Users will be able to freely browse the Site and view the products available for order, as well as the other features provided by BEEN THERE. To proceed with the purchase, it is not necessary to create a Personal Account however the User will be asked to provide some personal data such as the e-mail address. Users can also subscribe to the Store’s newsletter, in which case they will also be asked for their email address.

However, the User must be aware that some information about him may be collected, even anonymously, through automatic processes (such as cookies) as described below.

BEEN THERE assumes that the data collected were entered by the respective holder and / or that their insertion was authorized by the same, being the same true, current and accurate.



BEEN THERE treats personal data for the purposes of completing registration on the Site, managing and using the features available on the Site, such as processing User purchases, to respond to contact requests or requests.

If you give your express consent for this purpose, your data may still be processed for the following purposes:

(i) sending promotional and direct marketing communications related to products and services, as well as the dissemination of events and campaigns, by automated means such as SMS, e-maiI and by telephone;

(ii) sending newsletters.



Under the terms of the law, the User is guaranteed, at all times, the rights of access, rectification, elimination and limitation of the treatment of his personal data, as well as the right to oppose their treatment and their portability, upon request written addressed to BEEN THERE to the email address or by telephone, available on our website.

You can also obtain confirmation that the personal data that concerns you are subject to processing. If required, a copy of the data under treatment may be made available. Under the terms of the law, you have the right, through the means of contact now available, to withdraw your consent for the processing of data for the indicated purposes, at any time, without prejudice to the treatment carried out until that date, remaining entirely valid, based on the consent previously given.



BEEN THERE may communicate your personal data to third parties provided that for this purpose it has unequivocally obtained the Users’ consent or even when:

(i) the transfer is made within the scope of compliance with a legal obligation, a resolution of the National Data Protection Commission or a court order; and
(ii) the communication is carried out to protect the vital interests of Users or any other legitimate purpose of BEEN THERE or third parties provided for by law.



The website makes its best efforts to protect Users’ personal data from unauthorized access via the Internet. For this purpose, it uses security systems, rules and other procedures, in order to guarantee the protection of Users’ personal data, as well as to prevent unauthorized access to data, its improper use, its disclosure, loss or destruction. It is, however, the User’s responsibility to ensure and ensure that the computer he is using is adequately protected against harmful software, computer viruses and worms. In addition, you should be aware that, without the adoption of adequate security measures (for example, the secure configuration of the navigation program, updated antivirus software, security barrier software and the non-use of software of doubtful origin), the risk of personal data and passwords being accessed by third parties, without authorization to do so, is aggravated. However, it should be noted that, whenever data collection is carried out on open networks, such as the Internet, although in rare cases, your data may circulate without security conditions, with the risk of being seen and used by third parties. unauthorized.


In order to be able to provide a more personalized service and to the satisfaction of Users, which meets their expectations, BEEN THERE uses its own and third party cookies to collect and store information. The Cookie is an information file that is automatically placed on the hard drives of users’ computers, when they access certain websites. The cookie identifies the navigation program on the server, enabling the storage of information, in order to improve the user experience, as well as to analyze and review the website’s performance.

These cookies will be used by BEEN THERE and strictly for the following purposes:

a) Information storage through cookies analytics and usability and accessibility definitions;
b) Profile management, so that Users can access and retrieve personal information and account details;
c) To allow BEEN THERE to know the User and the respective browsing preferences on the Site, in order to provide a better, more secure and personalized service;
d) Analyze the levels of use of the services and improve their provision.

Cookies and other immediate tracking technologies do not automatically collect personal data about you. In cases where you voluntarily provide this type of information, by registering on the Site or sending communications, these technologies can be used to obtain more information regarding your use of the Site. Each User corresponds to an individual cookie, thus ensuring privacy and data security. The presentation of statistical data is done in an aggregated and not individual way, not allowing identification of the User. In this way, it is possible to evaluate the performance of the Site, in a perspective of constant updating and improvement, in order to correspond to the user’s tastes and needs.

Internet browsers allow users to manage their cookies. They can set their devices to accept all cookies, know when a cookie is set, or never receive cookies. You can disable the cookies function at any time. Although the parameterization of each browser is different, it is usual for cookies to be configured in the “Preferences” or “Tools” menu. For more details on the configuration in your browser, see the “Help” menu of the browser.

We draw your attention to the fact that, when you disable cookies completely, certain personalized features will not be sent to the User and, therefore, all the features of the Site may no longer be available.

This Site handles permanent and session cookies for a period of one month.



BEEN THERE guarantees privacy and security in the transmission of User data using SSL (Secure Sockets Layer) encryption of all information exchanged with BEEN THERE, via the internet.

In addition, BEEN THERE affirms, for this purpose, that it has and will keep in operation all the technical means at its disposal to avoid the loss, misuse, alteration, unauthorized access and improper appropriation of the personal data provided or transmitted. In any case, it should be noted that by circulating the data on an open internet network, it is not possible to completely eliminate the risk of unauthorized access and use, so the User must implement appropriate security measures when browsing the Site.

Whenever payments are made through the website server, the information sent will be encrypted and additional security measures, appropriate to the state of the art and good market practice, will be employed.



Without prejudice to any other administrative or judicial remedy, the User is entitled to submit a complaint to the National Data Protection Commission or other competent supervisory authority under the law, if he believes that the processing of his data by BEEN THERE violates the legal regime in force at all times.




BEEN THERE reserves the right, at any time, without prior notice and with immediate effect, to change, add or revoke, partially or totally, this Privacy Policy. Any changes will be immediately posted on this same online page, so we advise you to consult this page regularly to keep up to date.



If you have any questions or concerns about how BEEN THERE handles your personal data, please send us your request for clarification via email

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